RETURNS, MADE SIMPLE.

Our 30-day returns policy

We offer a voluntary 30-day return period from delivery. Request your return within this time. Items should be unworn beyond trying on, unwashed, in their original condition and returned with their original tags. You're welcome to try your pieces on at home, just as you would in a fitting room.

Please take care to avoid makeup, deodorant marks, perfume, damage or other signs of wear. These voluntary-policy conditions do not affect statutory consumer rights.

Complimentary UK returns

For eligible full-priced items returned from within the UK, STRVNG covers standard return postage through the Evri method arranged by our team. Contact us before posting so we can provide the appropriate label and instructions. This includes otherwise full-priced pieces purchased using the 20% newsletter welcome offer. Complimentary returns apply only to this approved method.

For eligible sale and clearance returns, customers normally pay return postage. Where we are legally responsible for return costs, including certain faulty or incorrect items, we cover the appropriate costs regardless of purchase price.

Sale items & special purchases

Eligible sale pieces may be returned under our 30-day voluntary policy; complimentary return postage does not normally apply. Clearance pieces remain excluded from the extended voluntary period. Statutory cancellation and faulty-goods rights always remain unaffected.

Hygiene restrictions apply only where legally permitted and disclosed before purchase, such as sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Your statutory rights

Nothing in this policy affects your rights under applicable consumer protection law. For most UK online purchases, you can cancel within 14 days after delivery and then have a further 14 days to send the goods back. A clear email is sufficient; no reason or particular form is required.

For a qualifying cancellation of the whole order, we refund the purchase price and our least expensive standard outbound delivery charge. The additional cost of enhanced delivery is not normally refundable. We refund within 14 days of receiving the goods or evidence they have been sent back, whichever is earlier. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to assess the goods' nature, characteristics and functioning.

Sale and clearance purchases retain these rights. Separate rights apply to faulty or misdescribed goods. Our voluntary policy adds benefits; it does not replace these protections.